Child Welfare Performance Indicators: Improving transparency and services to children, youth and families
The performance indicators (PI’s) project is a province-wide initiative designed to help Children’s Aid Societies measure and monitor the quality of their services.
The project launched in March 2015, with the Ministry of Children and Youth Services publicly reporting five aggregate provincial performance indicators measuring safety, permanency and well-being from participating Children’s Aid Societies.
Both the University of Toronto and the University of Ottawa have worked with OACAS and the field to collect, validate and calculate the majority of the PI’s. Some of the PI’s are tracked through the Ontario Child Abuse and Neglect Database System (OCANDS) and the Ontario Looking After Children (ONLAC) data collection project.
This year, CAS’s are publicly reporting their individual data for fiscal years 2012, 2013 and 2014. While it is difficult to draw specific conclusions based on the initial results, CCAS will conduct more detailed analyses to better understand its data and how we can improve our services. CAS’s have committed to reporting on a minimum of two additional PI’s per year.
For the most part, there are many differences between agencies in terms of socio-economic factors, demographics and service models, therefore comparisons are not particularly useful. For example, the child welfare environment that urban agencies encounter is very different than that of rural agencies. In order to make appropriate comparisons, the Ministry and field, as recommended by the Commission to Promote Sustainable Welfare are in the process of developing a statistical neighbours’ model, which groups CAS’s who serve similar populations together for the purpose of comparison.
CCAS Service Performance Indicators: